Operations Manager –
Dog Daycare & Boarding
2 Locations:
Website: www.3dogsboardinganddaycare.com
About the Role
3 Dogs Boarding and Daycare and Stay Pet Hotel are seeking a highly skilled and
safety-driven Operations Manager to lead and elevate our daily operations of our two trusted and reputable dog care facilities in Portland, Oregon. This position is more than a logistics role — it’s a people and animal leadership position that requires both compassionate care for dogs and strong management of a dedicated team.
This is not a hobby business — we provide essential services for families who entrust us with the health, safety, and well-being of their beloved pets. Our Operations Manager will be a self-starter and results-oriented leader who champions safe animal handling, staff development, and operational excellence.
Key Responsibilities
Leadership & Staff Development
Lead, mentor, and manage a diverse team of care professionals across both
locations.
Create and implement training programs for onboarding, animal handling,
sanitation, safety, and client service.
Conduct performance evaluations, manage scheduling, and support conflict
resolution.
Foster a collaborative culture rooted in accountability, compassion, and
teamwork.
Operational & Safety Oversight
Oversee daily operations with a focus on safety, efficiency, and consistency .
Enforce and update standard operating procedures (SOPs) to meet or exceed industry standards for animal care, sanitation, and emergency protocols.
Ensure all staff adhere to protocols for proper dog introductions, feeding, exercise, medication administration, and behavioral observation.
Perform regular audits to ensure the physical environments are secure, clean, and properly maintained.
Lead emergency preparedness planning and incident reporting.
Client Services & Communication
Be the face of the organization for clients—warm, professional, and solutions focused.
Respond to client concerns with empathy and resolution-oriented communication.
Ensure accurate client records, dog behavior notes, and special care instructions are documented and upheld by the team.
Strategic & Administrative Leadership
Identify opportunities for operational improvements and growth.
Analyze scheduling, staffing, and workflow patterns to increase efficiency.
Collaborate with ownership on hiring, budgeting, policy development, and strategic initiatives.
Monitor KPIs related to occupancy, revenue, labor ratios, safety incidents, and client satisfaction.
Ideal Candidate
Experienced leader: Minimum 3–5 years of management experience in hospitality, or operations.
Strong communicator: Clear and confident in giving direction, resolving conflicts, and maintaining client trust.
Organized & detail-oriented: Able to juggle multiple priorities while keeping safety, standards, and people in focus.
Self-starter & problem-solver: Works independently, identifies inefficiencies, and takes initiative to improve systems.
Calm under pressure: Able to navigate pet emergencies, staff shortages, and client concerns with confidence.
Values-driven: Shares our commitment to compassion, professionalism, and continuous learning.
BONUS Animal care proficiency: Knowledge of dog behavior, breed-specific traits, and group play safety ideal but not required (PACCC, CPACP, or similar certification preferred).
Preferred Training & Certifications
Pet CPR & First Aid Certification (Required or willing to obtain within 30 days)
PACCC Certification , Fear Free, CPDT-KA, or similar credentials are a plus Familiarity with software systems such as Gingr, PetExec, or Time To Pet
Why Work With Us
We are an established and growing business focused on professional animal care and team development. We invest in our people, our culture, and the long-term success of our employees.
We are committed to safety, structure, and standards —and to having fun with dogs every day.
Benefits:
$60,000–75,000 DOE
Monthly health insurance stipend
PTO (Front-loaded after 90 days)
Free daycare/boarding for 1 personal dog + discounts for more
Covered by Workers’ Comp
Opportunities for continuing education and professional growth
How to Apply
Send your resume and a personalized message explaining why you're the perfect fit to: anne.3dogs.stay@gmail.com