Chart Auditors Company is seeking a passionate and experienced Customer Support Manager to lead our remote team in providing exceptional support to our valued patients. As a Customer Support Manager, you will play a crucial role in ensuring customer satisfaction, fostering a positive brand image, and driving operational efficiency. Responsibilities: * Lead and mentor a team of remote Customer Support Representatives. Provide ongoing training, coaching, and feedback to ensure high performance and development. * Develop and implement customer support strategies and processes. Optimize workflows, streamline communication channels, and ensure consistent high-quality service delivery. * Manage and resolve complex customer issues. Collaborate with internal teams to address customer concerns effectively and ensure timely resolution. * Analyze customer feedback and data to identify trends and areas for improvement. Develop and implement solutions to enhance customer experience and satisfaction. * Maintain a strong understanding of Jatto Internal Medicine Company's products and services. Stay updated on industry best practices and regulatory requirements. * Develop and maintain a comprehensive knowledge base for customer support. Ensure information is accurate, up-to-date, and readily accessible to the team. * Track and report on key performance indicators (KPIs) related to customer satisfaction, resolution rates, and team performance. Identify areas for improvement and implement corrective actions. Qualifications: * Bachelor's degree in a relevant field (e.g., Business Administration, Communication, Healthcare) or equivalent experience. * Minimum 3 years of experience in a customer support leadership role, preferably in the healthcare industry. * Proven ability to build and lead high-performing remote teams. * Strong analytical and problem-solving skills with a data-driven approach. * Excellent communication, interpersonal, and presentation skills. * Proficient in using customer support software and tools. * Ability to work independently and manage multiple tasks effectively. Benefits: * Competitive salary and benefits package. * Flexible work schedule with remote work options. * Opportunity to make a real impact on patient lives. * Collaborative and supportive work environment. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.