Our office is poised for growth and in need of an experienced Customer Service Advocate looking to expand your career! Do you have a passion for helping solve customers’ problems and providing them with the best solution? This position lets you focus on what you do best: building and maintaining customer relationships. You will advise clients on change requests, coverage options, help them decide on insurance products, and solve their insurance problems. In addition you will take care of the administrative work, like data entry, processing paperwork, and communicating with home and auto lenders, while our sales team focuses on building new business.
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- At least 1 - 3 years' of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
We offer:
• A base salary of $36,000 with opportunities for bonuses and other incentives
• An established family business that has grown steadily over the years and poised to grow rapidly
• A non smoking, friendly, positive work environment that promotes on merit
We need someone who is:
• Comfortable with learning new software programs
• Courteous and maintains a positive attitude with customers and peers
• Professional and reliable—someone who can work in our office on a full-time basis
In order to qualify, you must:
• Have a state-issued property and casualty insurance license OR be prepared to obtain one immediately
• Have experience with personal lines of insurance or other virtual and/or phone based experience.
• Be available to work full-time at our office from 8:00-5:00 Monday through Friday.
This position is a great opportunity for a motivated Customer Service Advocate committed to providing high-quality customer service. This is an opportunity for advancement and increases in income. Email your resume and tell us why we should call you for a phone interview to service@applegateinsuranceco.com
Lean more about us at www.applegateinsuranceco.com